Policies
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Customer Information Policy
1. Policy Overview
✅ Westside Market is committed to customer safety, transaction security, and building strong relationships.
✅ To ensure smooth transactions and accountability, customers must provide basic contact information for all purchases above $100 no matter what.
2. Required Customer Information
📌 Information Collected:
✅ Name
✅ Phone Number
✅ Email Address
✅ Physical Address
📌 Proper Inquiry Protocol
❌ Do NOT ask: “May I have your name?”
✅ Instead, ask directly:
- “What is your name?”
- “What is your phone number?”
- “What is your email address?”
- "What is your address?"
🚨 This direct approach ensures efficiency and compliance with company policy.
3. Why We Collect This Information
📌 Security & Transaction Verification
✅ Customer information is primarily required to facilitate credit card approvals and maintain accurate transaction records.
✅ This ensures proper tracking and accountability in case of any disputes or issues.
📌 Enhancing Customer Relationships
✅ Having customer details allows us to communicate efficiently in case of an invoice mistake or transaction error.
✅ It helps us better understand our customers’ needs, leading to improved service and long-term relationships.
4. Commitment to Customer Loyalty
✅ At Westside Market, we go beyond individual transactions—we aim to build lasting connections.
✅ By implementing this policy, we prioritize both safety and meaningful engagement, ensuring a positive and reliable shopping experience for all customers.
Westside Market does not share customers or members informations with any outside companies for any kind of purpose.
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