Eligibility ACH

Before requesting a deposit refund, please ensure the member meets the eligibility criteria outlined in the policy. Members are eligible for a refund after the contract has expired (minimum of 6 months), including transfers to new locations within the same store.

If transferring to a new store, a new contract must be signed and paid before terminating the previous contract to qualify for the deposit refund.

Non-Refundable Scenarios

Deposit refunds will not be issued under the following circumstances:

1. Failure to Move Out on Time: The member does not vacate the space by the agreed move-out date.

2. Condition of Space: The space is not left in a condition that warrants a refund (e.g., damaged walls, remaining products, or trash left behind).

3. Change of Mind: The member changes their decision after signing the contract and paying the deposit, as this results in a lost opportunity to lease the space to someone else.

4. Early Termination: The member leaves the space before the contract has expired.

Compliance with Exit Policy Guidelines

To qualify for a deposit refund, members must follow the established exit policy guidelines. Failure to comply may result in the deposit being used to settle any outstanding balances.

Refund Request Preparation

Members must submit their subscription or booth contract via the member portal at member.westsidemarkt.com or through the mobile app.

Submitting the Refund Request

Upon submitting a cancellation request, members will receive a notification indicating whether they are eligible for a deposit refund. Cancellations must be processed through the member portal before the end of the previous month to take effect.

Example:

• Cancellation submitted on March 27 will take effect on April 30.

• Cancellation submitted on April 1 will take effect on May 31.

Members should be aware of this timeline and communicate it effectively to avoid confusion.

Verification and Processing

After the member has vacated the space, Store Management (SM) must submit the following details within 3 days of booth closure to the accounting department:

• Confirmation that the space has been completely vacated.

• Verification that the space is in good condition.

• Confirmation that all payments have been made and the balance is $0.

• Reporting of any issues with the booth.

The accounting department will verify the submitted information and cross-reference it with internal records to confirm eligibility for the refund.

Refund Disbursement

Once verified, the accounting department will initiate the disbursement process. Refunds will be issued on the 15th of the month following the contract termination or as specified by the applicable policy.

By adhering to this process, members can ensure a smooth and efficient refund experience. Providing accurate information and following the outlined steps will help expedite the refund process.