1. Purpose & Objectives

The Item Sold for the Wrong Price process ensures prompt resolution, accountability, and accurate financial adjustments by:
✅ Addressing pricing errors immediately.
✅ Maintaining transparency with customers and members.
✅ Recording losses and enforcing accountability measures.

2. Immediate Action

📌 Reporting

• fill in Approval module under MEMBER LOST/DAMAGE immediately with details of the error, cause, responsible party, and a proposed solution to prevent future issues.

📌 Customer Communication

• if the issue with pricing, try to solve with customers first.
• Notify/Contact the customer of the pricing error.
• Offer a solution: ask customer pay the price difference or return the item.

📌 Resolution

• If the customer agrees to pay or return the item, the issue is resolved.

3. Member & Store Handling

📌 Inform the Member

• Discuss selling the product at a reduced price based on contract discounts.

📌 Absorbing Losses

• If no resolution is reached, the associate responsible will be issued a warning by Store Management.

📌 Accounting Adjustment

• Member Loss/Damage Form must be filled out and sent to Operations Manager (see form below)
• Once approved by Operations Manager it will go to accounting
• Notify Accounting to adjust the member’s payout accordingly.

📌 Loss Recording

• Keep records of all losses for 6 months.

4. Bonus Deduction Policy

📌 If losses occur within 6 months, 50% of the loss is deducted from the Store Manager’s and Assistant Store Manager’s earned bonuses.

Fill your form here

Product Damage Compensation Policy

In the event that a member's product is damaged by Westside Market, the following procedure will be followed to ensure proper compensation and resolution:

Incidents Covered

Damage caused by Westside Market includes, but is not limited to:

1. Roof Leaks: Resulting in product damage.

2. Damage During Handling: Caused by Westside Market staff while moving items.

3. Store Management Confirmation: Damage is verified to be the fault of Westside Market.

Reporting and Documentation

Store Management must take the following steps to initiate the compensation process:

1. Photographic Evidence:

   • Capture a clear picture of the damaged item.

   • Capture a clear picture of the cause of the damage.

2. Repair Feasibility Assessment:

   • Determine whether the item can be repaired.

   • Obtain a repair quote detailing the cost to restore the item to its original condition.

   • Submit all evidence and the repair assessment through the Approval Module > Member Lost/Damage>New Request. Upload pictures and invoices in the internal log and fill out Member Loss/Damage Form

Approval Process

1. Operations Manager Review:

   • The Operations Manager will review the submitted evidence and repair assessment.

   • A decision will be made to approve or disapprove the repair.

2. If Repair is Approved:

   • Obtain formal approval for the repair quote before commencing the repair.

   • Once the repair is completed, the member must provide written acceptance of the repair quality.

   • Upon acceptance, the repair invoice will be paid by Westside Market.

3. If Repair is Not Approved:

   • The member must provide an invoice showing the original cost of the damaged item, indicating how much was paid.

   • Note: Westside Market is not responsible for resale value or profit as it did not originally sell or profit from the item.

   • The Operations Manager will approve the compensation, after which accounting will take over.

Handling of Unapproved Repairs

1. Item Disposal or Repurposing:

   • Once approved, the item will become property of Westside Market.

   • Store Management will assign an inventory number, arrange for donation, or dispose of the item as per the Operations Manager’s instructions.

2. Member Compensation:

   • Accounting will issue an ACH payment to the member for the original cost of the damaged item.

By following this procedure, Westside Market ensures proper handling and resolution of member inventory losses or damages while maintaining transparency and accountability throughout the process.