• Frequency: Weekly.

• Duration: 30–45 minutes per meeting.

• Method: Google Meet.

• Responsibility: Operations Manager to set up for weekly meeting.

2. Preparation (Both Parties)

• Store Manager:

  • Prepare and fill up Daily Sales Goal sheet (sales performance, marketing fees, traffic, ticket sales, and share any issues, etc.).

  • Bring any reports, dashboards, or documents needed.

  • List challenges or questions needing escalation or support.

• Operations Manager:

  • Review prior meeting notes.

  • Bring relevant company updates, policy changes, or follow-up points.

  • Prepare feedback and action points for Store Manager’s leadership and store performance.

  • Post meeting notes on calendar from Google Meet notes.

3. Meeting Agenda

• Opening (5 minutes):

  • Quick personal check-in.

  • Review goals set in previous meeting.

• Store Updates (10–15 minutes):

  • Sales trends and KPIs (actual vs targets).

  • Marketing Fees, moving out and new members.

  • Staffing status (new hires, performance issues, training needs).

  • Facility maintenance and operational issues.

  • Customer experience updates (complaints, compliments, loyalty insights).

• Discussion & Problem-Solving (10–15 minutes):

  • Address obstacles, roadblocks, or support needed.

  • Escalate unresolved issues to corporate if needed.

  • Identify opportunities for process improvement or efficiency gains.

• Action Items and Next Steps (5–10 minutes):

  • Summarize decisions made.

  • Assign clear action items with responsible parties and deadlines.

  • Schedule follow-up or check-ins if necessary.

4. Post-Meeting Follow-Up

• Operations Manager:

  • Post a written meeting recap (summary + action list) within 24 hours on calendar.

• Store Manager:

  • Acknowledge the recap and update on progress before the next meeting.

5. Record Keeping

• Keep track of action item completion rates and performance trends over time.