1. Purpose & Objectives The C.L.A.I.M. framework ensures that all booths maintain high standards of presentation and performance by:

✅ Encouraging cleanliness and a welcoming shopping environment.
✅ Enhancing booth visibility through proper lighting.
✅ Promoting accessibility by minimizing clutter.
✅ Supporting innovation and creativity in booth displays.
✅ Ensuring regular maintenance and product updates to attract customers.

2. C.L.A.I.M. Standards
📌 Clean: Maintain a tidy, customer-ready space free of clutter.
📌 Lighting: Use appropriate lighting to highlight products effectively.
📌 Accessibility: Arrange the booth to allow easy access for shoppers.
📌 Innovation: Continuously introduce fresh and creative elements.
📌 Maintenance: Regularly update product displays and restock as needed.

3. Communication & Notice of Standards
📌 If a booth does not meet C.L.A.I.M. guidelines or fails to achieve at least three times the monthly rent in sales, the Store Manager will communicate with the member.
📌 A formal notice will outline specific areas needing improvement, detailing expectations for booth appearance and performance.

4. First Warning: Initial 30-Day Improvement Period
✅ Members will have 30 days to make necessary adjustments to meet C.L.A.I.M. guidelines and sales expectations.
✅ If the required improvements are not made within this timeframe, a Second Notice will be issued, serving as a First Warning.

5. Additional 30-Day Period
📌 After receiving the First Warning, members will be granted an additional 30 days to improve their booth’s appearance and sales performance.
📌 The Store Manager may provide guidance and support to help the member achieve compliance.

6. Booth Forfeiture
🚨 If improvements are not made within the second 30-day period, the booth may be forfeited.
🚨 The Store Manager will initiate the forfeiture process, and the member will be notified of the contract termination.

7. Second Warning & Termination
📌 If the booth continues to fall short of C.L.A.I.M. standards and sales targets after the First Warning, a Second Warning will be issued.
📌 The member will receive a final 30-day notice to vacate, officially terminating their contract.

8. Support & Coaching
✅ The Store Manager may offer assistance throughout the process to help members implement C.L.A.I.M. guidelines effectively.
✅ The goal is to create a positive shopping experience while supporting members in showcasing their products successfully.

9. Reapplication
📌 If a member’s contract is terminated due to performance issues, they may reapply for a booth at a later date.
📌 Reapplication will be considered after an appropriate period, and members must demonstrate a commitment to meeting C.L.A.I.M. standards.

10. Summary: Key Takeaways
✔ Maintain a clean, accessible, and well-lit booth to attract customers.
✔ Introduce creativity and innovation to keep displays fresh.
✔ Regularly visit and update booth displays to ensure maintenance.
✔ Follow the improvement process to avoid warnings and forfeiture.
✔ Utilize support and coaching provided by the Store Manager.

By implementing the C.L.A.I.M. process, we ensure high marketplace standards, support member success, and enhance the overall shopping experience for our valued customers.