1.Purpose & Objectives:

• Provide a warm welcome and introduction to Westside Market’s operations.
• Share best practices and procedures that have led to long-term success.
• Understand your product and how we can best support and promote it.
• Equip you with the tools and knowledge to maximize sales and customer engagement.

2. C.L.A.I.M. – Key Success Factors for Members

Following the C.L.A.I.M. framework will help ensure a successful and profitable experience at Westside Market:

✅ Cleanliness: Maintain a neat, organized, and inviting space to attract more customers.

✅ Lighting: Ensure proper lighting to highlight your products and create an engaging display.

✅ Accessibility: Make it easy for customers to see, touch, and purchase your items.

✅ Inspiration: Design an eye-catching and unique space to capture customer interest.

✅ Maintenance: Keep your space fresh, updated, and well-maintained to enhance the shopping experience.

3. On-Site Onboarding Process

📌 Our team will guide you through the essential onboarding steps, including:

✅ Product Setup & Inventory Management:

• Uploading your products into our database.
• Printing and placing labels correctly.
• Tracking your sales 24/7 and managing restocking.

✅ Operational Guidelines:

• Proper procedures for receiving and selling your products.
• How to sign in when visiting the store.

✅ Marketing & Social Media Engagement:

• Follow Westside Market on social media (Facebook, Instagram) for updates.
• Engage with posts, comment, and share content to boost visibility.

✅ Sales Training for Staff:

• Educate our sales team about your products to enhance customer knowledge and boost sales.

✅ Sales Performance Expectation:

• The goal is for every member to achieve at least 3x the monthly fee paid to Westside Market in sales.

4. Final Steps & Store Tour

📌 Before completing the onboarding process, we will:

✔ Address any questions regarding the Marketing Agreement.
✔ Take a guided tour of key areas, including:

• Showroom
• Front desk
• Warehouse
• Bathrooms & breakrooms

By following these onboarding steps, you will be well-prepared for a successful partnership with Westside Market! 🚀